Setting up Configurations
Getting VPN Service
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How and What to Post
If you are having a problem with Tunnelblick, please:
If possible, please try the latest "beta" version of Tunnelblick -- beta versions usually include fixes to problems that are not available in the stable release version.
This procedure creates the information usually needed to diagnose problems:
- Open Tunnelblick's "VPN Details" window.
- On the "Preferences" tab, please click the button to "Reset Disabled Warnings".
- On the "Configurations" tab, please select the configuration you want to connect in the list on the left.
- Make sure that "Set DNS/WINS" is set to "Set nameserver". This is the default setting and enables useful extra logging.
- Make sure that "VPN log level" is set to "OpenVPN level 3 - normal output". This is the default setting; higher levels are for debugging OpenVPN itself, which is almost never needed and usually makes it harder to find the cause of a problem.
- Make sure that "Check if the apparent public IP address changed after connecting" is checked.
- Click the "Advanced" button on the right; a new window will appear.
- Close the "Advanced" window.
- Click on the "Log" tab.
- Click on the "Connect" button.
- Wait until the problem occurs. If the problem is that no connection is made, wait at least 70 seconds.
- If you can, click on the "Disconnect" button and wait until the disconnection is complete. If the disconnection is not complete within 20 seconds, continue anyway.
- Click on the "Copy Diagnostic Info to the Clipboard" button.
- Wait for the copy to complete (there is a spinning progress indicator; when it disappears the copy is complete).
- Close Tunnelblick.
- Paste into an email or web form.
- Remove any sensitive information before sending the email or the form.